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ShadeDiva -> RE: Web hosting: adult ok (12/23/2004 3:13:11 AM)
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Yanno, I just stumbled across Sirona's post - and I must say that I found your reply to be rather uncalled for, SH.
When I spoke to you about *your* posting for your hosting, I was friendly, and I didn't shoot you down - I had hoped for a friendly discourse in regard to the fact that we both do the same thing. I *did* ask why you choose the packages and prices you did, but that was out of curiousity - I didn't try to slam you or your business, nor did I try to advertise *ours* on YOUR thread for YOUR hosting. My postings were friendly and not dissing what your company, or listing the faults I might have found in the service you provide (or not), nor did I once even remotely imply anything negatove at all in regards to the quality of service that you provide as you did here.
I *do* find your comments curious, because you see, the site Sirona posted about is the same site of mine that you went to go look at way back in June, and you had nothing bad to say about it then.
Sirona is my business partner, and we run the hosting company together.
I'd love to address some of the things that you listed in your post that you tried to present in a negatove light to correct your assumptions and misrepresentation of the facts, so here goes:
quote:
ORIGINAL: SadisticHell
I went to see the competion and like so many web hosting companies they provide a lot of bandwidth, a lot of hard drive space but not the level of customer support I would like to see.
You have *no* way to tell what level or quality of customer support we give with the limited information that you have. You have never experienced the level of customer support I give to my clients, nor do I think that you've discussed the service and quality of service that we provide with anyone that has ever hosted with us, so you are talking out your ass on that, to be blunt.
quote:
ORIGINAL: SadisticHell
There isnt even a phone # for personal calls, just a feedback form.
You are quite right - there isn't. As I stated before, publically and privately, we aren't out to make a ton of cash - but to offer kink friendly services at a very affordable rate with a lot of space and the price set at bandwidth used, not the space or features. EVERY single customer I host has my contact information with which reach me directly and most of them can reach me directly at home to boot. You can't *be* more accessible than that. I see *no* reason to publically post those numbers on the site, as we are small, and we don't have a team or staff of people waiting 24/7 for a call (nor do I need nutballs calling me), and we aren't looking to pretend that we are something that we are not (not saying that is what you are doing - just if we said we had a staff of tech support folks it would be a lie) - it's cool that you can afford that and are large enough to support that - but it says absolutely nothing about the quality of service *we* offer or the quality of customer service that *we* provide. We merely seek to not have to pay for the server - we are not profit orientated as your company seems to be, that isn't a judgment, just stating the obvious facts.
Our companies have two very different objectives obviously, I highly doubt that every single one of your customers can reach YOU directly 24/7 at home or wherever you are - that isn't to say that you offer less than we do, but to attempt to slam us publically for what you knew wasn't true is simply not professional, and seems pretty petty and somewhat based in trying to be competitive.
I am *quite* comfortable in saying that we can and do offer our customers just as good service and quality customer service as your company does, just on a much smaller scale. It only goes to show to me how rad Sirona is - she never once pointed out your reply to me and simply dismissed it as not worthy of replying to evidently. However, I found it inexcusably uncalled for especially since you had NOTHING of the like to say about it to me directly or in your thread back in June, 2 days before you posted this reply to her post about our company that she happens to be proud of, and considering the fact that I'd already told you privately that I gave such contact information out to our clients only. You knew that we provided a phone number but just didn't post it on the actual site to be spammed a whole 2 days before you responded to Sirona's post about the same exact site!
quote:
ORIGINAL: SadisticHell
Email is great for small stuff, but having a real physical address and real available phone # in any service makes Me feel better.
Gee. I'm so glad it would make you feel better. I would have felt better if you didn't post a reply *only* with an agenda to show another company in a bad light and then try to plant your *own* advertising for yourself in it. I've already addressed the fact that you have no idea how we handle our clients, so I'll leave that topic as being answered.
quote:
ORIGINAL: SadisticHell
I wouldnt want a telephone company or cable company that just had an email contact either.
That's nice. I won't go into why I personally wouldn't want to do business with your company now in light of this little post of yours. I have more dignity and class than that, and I personally have no *need* to try to grab business away from you by using such tactics like dissing you for what I might perceive is your company's faults - as making a profit really isn't *our* main objective and goal so much as breaking even and sharing something cool with others in the lifestyle at a really affordable price.
Rather than diss YOUR company's faults as I might see them - I'd prefer to focus instead on *our* positive aspects, and what we bring to the table.
We host several sites, some large - some small, the packages are flexible and not set in stone, they are listed for a single domain, but all our customers have to do is contact me and ask me to increase their features as they discover they need them. In other words, say we give 5 emails, but if they email me or call me up and say hey Shade, I used those up and want 15 more, it takes me seconds to increase that for them. If they need another domain, it's not a big deal to add another one. If they need more databases to use more of the features, it's a simple matter of them asking me to increase their quota and it is usually done without it affecting their price.
They aren't passed from person to person or department to department, they either get Sirona or me - mostly me, cuz I *am* the end of the line. They know who they are dealing with, and that *I* am accountable. There is no passing of the buck and they are handled by the people that own the company - and yanno I would prefer that we don't get so big that I can't manage to be the main person that they deal with. I LIKE that - it feels good to solve their issues and make them happy, and to know that they know every time they call they know who they are getting and that the buck stops with *me*.
It's how *we* prefer to do business - and I look at our company and our customers like our little family - something I think is sadly going away more and more, and those that host with us seem to prefer to deal with a company that has a small town feel - you know who is who and you give a shit about who they are and what their dreams and hopes are, and you treat them like a family member and a friend, not just as a dollar sign.
It works for us, and we like dealing with people that way. I won't say it is the best way to do things, or that it's the right way - it merely is OUR way.
We have references and testimonials from those we've been hosting - and I think that says it all about what we offer and how we handle our customers issues - if and when they have them.
In closing all I have left to say I guess is "Tsk!" and I had thought you were better than that - I see I gave you far more respect than I should have. I stand corrected.
~ShadeDiva
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