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dragone -> RE: Sprint dropped 1200 cutomers-who complained too much (7/10/2007 4:47:47 PM)
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Hello KatyLied; according to this, I can't hold Sprint accountable for any wrong doing.
Once; awhile back, Sprint, (my provider), would make a courtesy call. Here is the story: I have service going for 15 years, then, and I usually took along all the upgrades; so the monthy statement was nice for them. They used to make courtesy calls, if your bill wasn't paid, in the allowed time frame; I was late only once; I get this call; "sir, we would like to remind you, etc., etc, " so, I called back, thanked them, and in I fly with my payment. Nice, I congradulate their customer service, this was great. Even wrote a letter to the CEO, I was so impressed with the friendliness.
A few years go bye; My phone is disconnected, WOW, I enquire, seems, once again, I forgot to pay the bill in the scheduled time frame. Now, cut-off. So, I trek to the office, pay the bill, late fees, and reconnect charges...then I ask; "whatever happened to your 'courtesy call'"?...replie, "We were losing too much money"...so people would pay the bill when reminded, I suppose, no late fees, no reconnect charges. So, I asked, what services do I have, that were in upgrade of the base service...they told me...I cancelled ALL, excepting the base service.
Now, every month that passed, they lose, their 180+ bucks in upgrades, every month. So what, I'm just one guy. But consider, in the late fees, and the reconnect fee, in 6 weeks, they lost those charges, as they themselves paid for them in lost revenue, and every month thereafter even more, so...it has cost them, thousands, for not making that one little courtesy call; multiply that by other customers. And I don't miss the upgrades, don't miss the cell...I could not care less what they offer.
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