Help with this website

Help with this website (Full Version)

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Sunshine119 -> Help with this website (12/4/2005 2:34:30 PM)
Hi All, I have been a member since August and suddenly I can't sign onto my mail. Is anyone else having this problem? Is there a way to contact help at the website itself? Thanks

Aileen68 -> RE: Help with this website (12/4/2005 2:45:46 PM)
At the bottom of each page over there is a support link. Click, write and send.

Sunshine119 -> RE: Help with this website (12/4/2005 9:19:12 PM)
The support link only takes me to the terms of service.

Focus50 -> RE: Help with this website (12/5/2005 2:20:54 AM)
Just checking on some basics here but make sure you're logged in under your nic and not as a guest. It tells you on the upper right of the page. I got stuck for a few minutes figuring that out after I cleaned out my Internet Explorer cookies.... Failing that, I've found the best way to contact support here is to go to the home page (when you first log in), click 'Help' from the list at the top left, scroll to the bottom of the Help page and click 'Support" there.... Focus.

Sunshine119 -> RE: Help with this website (12/5/2005 8:39:14 AM)
It was exactly the time that I cleaned out my cookies that I lost the ability to sign onto the mail sight. I can still log in on the message boards and post (as you can see), but I lost my mail. I went to the home page as you suggested. It won't let me log in. Doesn't seem to recognize my nic or password. Even though I went there right from these message boards where I AM logged in. On my home page, there is no "Help" option....at least on mine! How else might I contact one of the web people? My "support" tab takes me to the "terms of service" as well as the "terms of service" tab. I guess I screwed this up royally! HELP!

Sunshine119 -> RE: Help with this website (12/5/2005 8:59:51 AM)
Does anyone have an email to contact the support people?

sub4hire -> RE: Help with this website (12/5/2005 9:36:30 AM)
quote: Does anyone have an email to contact the support people? The support people read each and every post on these message boards. Give it time...imagine yourself having to read every post. They will know you're having an issue. Although just a laymans idea here but it sounds to me like perhaps you didn't recall your correct password? So the site is not identifying you? Don't know I may be wrong it would'nt be the first time.

Sunshine119 -> RE: Help with this website (12/5/2005 10:02:45 AM)
quote: ORIGINAL: sub4hire quote: Does anyone have an email to contact the support people? The support people read each and every post on these message boards. Give it time...imagine yourself having to read every post. They will know you're having an issue. Although just a laymans idea here but it sounds to me like perhaps you didn't recall your correct password? So the site is not identifying you? Don't know I may be wrong it would'nt be the first time. Thanks for the reply. Glad to know that support people will eventually pick this up. I am getting my nicname and password correct or I wouldn't be able to sign on here. In addition, I hit the "Forget Your Password" option and collarmebot sent me the same sign in and password I have been using.

Sunshine119 -> RE: Help with this website (12/7/2005 12:14:14 PM)
Still looking for help to sign into the mail. I really need someone from technical assistance to contact me by email or even reply to this message. All my information is still the same. I can log into the message boards but still no mail. Trying to keep this up-front for the tech people to see when they peruse this site.....hopefully.

darkinshadows -> RE: Help with this website (12/7/2005 12:20:27 PM)
Have you tried signing in via the main profile site only?

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