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sub-shop - 1/4/2009 11:38:08 AM

AStudyInScarlet

Posts: 79
Joined: 10/20/2008
Status: offline

has anyone noticed their lowered standard of service lately? pet and i have both had items dropped from orders with no explanation. in my last order, i ordered regular old ben wah balls and received something that had a totally different name from what i ordered and looks nothing like the picture. i wouldn't have ordered these. they don't appear to have them on the website so perhaps they decided to substitute them without asking? i also ordered a silk rope whip but what arrived is a cheap feeling cotton.
also it seems that every time i get a new email from them, even if it just arrived in my inbox, whatever they are advertising is already sold out. this has been pissing off pet for a while. he checks his email obsessively so he can click through the minute it arrives and low and behold... sold out.

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RE: sub-shop - 1/4/2009 2:14:04 PM

eponastar

Posts: 76
Joined: 11/19/2004
Status: offline

I normally order most my toys from stockroom.com they are a great site. My last order did have issues; the crop I ordered had been discontinued and the clamps were out of stock. However I promptly recieved an email stating so, as well as an explanation, my account was credited and I was given an approximate time limit for when my back order would be shipped.

Over all I have always been quite pleased with the quality and service at stockroom.com

_____________________________

Its not that I hold your leash. Its not that I hold the whip. Its not that I hold the power. Its that you willingly and truly gave it to me.

(in reply to AStudyInScarlet)

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