jlf1961
Posts: 14840
Joined: 6/10/2008
From: Somewhere Texas
Status: offline
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While I admit that I try to oppose violence and the murder of INNOCENT people by other civilians or police, I have, after 9 hours on the phone with microsoft tech support there is a mass murder that could be committed and the perp could confess, go to trial and even before opening arguments the jury foreperson would stand up and yell at the top of his lungs...
Innocent, justifiable homicide.
Crazy you say.
Impossible, never happen....
Well, windows 10 did an update last night.
This morning when I awoke, I was looking at the "Choose a keyboard layout" screen.
Normally this would not be a problem, move the curser to the desired keyboard choice and continue.
However, windows ten had somehow managed to lose the fact that my computer had USB ports for the mouse and key board.
Well, gee, I have had this issue in the past when building new computers, so, I plugged in an old ps2 mouse.
no luck, windows ten lost that as well.
Well I had the stop code so I called microsoft.
While talking to the tech, who insisted it was a hardware issue with the mouse (which if the computer had actually loaded windows would be true) and after being informed that I had tried no less than four different mouses, with no luck....
He said it was a problem in the bios.
Well, I said I will reboot and go into bios and he could tell me what setting needed changed.
His response was to go back and insist that it was a problem with the mouse.
After 20 more minutes of this run around, he kicks me up to level two tech support...
And my cordless phone died, having deleted the charge with this ONE call.
Meanwhile, the man who rents a room from me comes to inform me that this problem is fifteen pages long on the MICROSOFT COMMUNITY MESSAGE BOARD....
A website created by microsoft for people to voice their problems with microsoft products, and has the bold notice that microsoft values customer input and regularly monitors the website for issues.
This particular issue began on 2 August 2015.
So, I am now on my cell phone, and once more get through to a live human, who agrees the issue is not hardware, but something wrong with windows 10.....
After 3 and a half hours, he tells me to go to the microsoft windows 10 page, download an installation tool and create a windows 10 install and repair disk.
I did this, and while getting it going, we are disconnected....
by this time the cordless phone is recharged, but my cell phone is nearly dead.
So, once more, I call microsoft tech support.
Well, the tech...
Did I mention not a single person talked to so far spoke English as a first language?
Asked me how she could help...
I explained I was trying to do a repair of windows 10 using the ISO disk they told me to make.
We fine, she was more than happy to help, and after 2 hours of trying to do a repair, update installation, she says we are left with a fresh install.
I stated this means losing all my data.
Well, she says I should have created a back up restore point and this would not be an issue.
I explain that I had done a back up restore, in fact it is automatic every night a midnight.
"if you would have done that, we would not be having this issue."
Ma'am we are having this issue because a problem that has been in windows ten since last august has not been addressed by your company, your software engineers or any one"
Tech: Sir, I am sure that is not the case
Me: really, then explain why there are 15 pages of users discussing this problem and not one single microsoft response with a fix?
Tech: have you read every entry.
Me: Yes, get me a supervisor, preferably one that speaks english as a first language.
Tech: I have not yet determined that is necessary.
Me: I have explained the problem, I have followed your directions to format the harddrive for the install and it still will not install.
Tech: Sir, go into windows file manager and delete all data on the drive.
Me: Ma'am, the drive has been formated per your directions, and is completely void of any data.
Tech: Sir if that were the case, the installation would not have stopped.
Me: Lady, I am close to losing my composure, get me someone that listens to what I am saying and that understands that a freshly formated drive HAS NO DAMN DATA.
Tech: Sir, I am going to get my supervisor on the line since you clearly refuse to listen to a woman.
Supervisor: I understand you refuse to take directions from a woman.
Me: No, your tech told me to go to windows file manager and delete all data on a disk that has been formated and no longer has any data, and since that disk was where windows 10 was loaded, I have no operating system to go to windows file manager and delete the data on the disk.
Supervisor: She told you to format the disk?
Me: Yes, after we could not get it to do an update install to fix the problem.
Supervisor: What was the problem?
I spent 30 minutes explaining the problem, what had been done, and finally...
Supervisor: Let me put you up to the next level.
Long story short
I get a authorization number that will allow me to go to a microsoft store and have a microsoft trained tech fix my problem at no cost....
The nearest microsoft store is 3 hours away.
I am disabled, the trip would be painful (to put it mildly) unless I took my pain medication, in which case, I could not legally drive because I would be driving under the influence.
Tech: You are disabled?
Me: Yes
Tech: Let me transfer you to our department for disabled tech support.
Well, after giving this tech the case number I get:
I cant help you that case number is from the other tech support department.
Me: Lady, get me your supervisor, now.
New supervisor: What is the issue?
I take thirty minutes to explain my day, all the stuff I have been told, and finally....
New Supervisor: What is the webaddress you got the information about the problem?
I politely and calmly give the address...
New Supervisor: That is the microsoft community website, our website.
Me: I told you that.
New Supervisor: It appears this has happened with the free upgrade and with computers purchased with windows ten.
Me: I told you that as well.
New Supervisor: I see no solution other than a fresh instal of windows ten.
Me: I told you that too.
New Supervisor: Sir, I can arrange for someone to come to your home.
Me: I have finally got windows ten installed, after losing everything I would not have lost if your product had not screwed up in the first place.
New Supervisor: Sir, since this was not a deep format, there is a very good chance some if not all that data can be recovered.
Me: Is microsoft going to pay for that?
New supervisor: I am sorry, but no.
Me(rattling off an address in washington state): is this the address for the software engineer and design division?
New Supervisor: Yes sir, it is.
Me:Would it surprise you to know that since this problem has been an issue for over a year and not one of your people have found a solution or a prevention to it, that I am now praying that an asteroid, nuclear weapon, or something that would eliminate everyone at the address from the planet strike that location?
New Supervisor: Sir, this is not that serious, it is just inconvenient.
Me:No, it is serious. Thanks to the fact I could not go to a restore point, because your product so messed up my system, I have lost pictures of family members that passed away. Pictures that I was planning to burn to disk this morning when I awoke to discover this problem. Pictures that cannot be replaced.
And you call this an inconvenience?
Sir:You could have done this yesterday.
Me:And you people could make a product that does not turn a computer into a paperweight after an update screws it up.
New supervisor:Sir, it is not our fault the update failed to properly prevent this.
I hung up.
Now, I am working to recover the data, with a free piece of software. I am trying to get every game, website and utility back on my computer, and I am sure that if I were to go to Microsoft and put every software tech and engineer who had a hand in windows 10 and every subsequent update, and put them in various devices of torture (some of which have not been used since the Spanish inquisition) or remove them from the living, there is not a court on the planet that would convict me.
Actually, torture would be better. Maybe develop a device that cannot be removed that would administer a tremendous amount of pain whenever anyone in the world calls tech support for an issue resulting from a microsoft update.
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Boy, it sure would be nice if we had some grenades, don't you think?
You cannot control who comes into your life, but you can control which airlock you throw them out of.
Paranoid Paramilitary Gun Loving Conspiracy Theorist AND EQUAL OPPORTUNI
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I have found the perfect crime! - 
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