Roselaure
Posts: 672
Joined: 4/12/2008 Status: offline
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quote:
ORIGINAL: Dark42662 The easiest way to deal with this is have the airlines charge by the pound - luggage and passengers. A passenger pays a flat rate which would be adjusted by weighing you when you get to the airport. People who weigh less than average (such as a child with a car seat) would get a rebate on their charge. People who weigh more or have more luggage would pay more. I'm not sure that abandoning the illusion totally and treating people like freight directly is the answer from a customer service standpoint. The price would have to be much less in order for people to put up with that treatment.
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Once conform, once do what other people do because they do it, and lethargy steals over all the finer nerves and faculties of the soul. -Virginia Woolf
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