Yang4yin -> RE: Bill Gates did nothing for PCs (10/7/2006 10:41:36 PM)
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I worked in technical support as an employee of Microsoft for over 10-years. I saw first-hand some of the lack of concern for poorly written program code. A lot of that had to do with generating new income for the corporation. No new products = no new income. For a while, the theory was that a new version of an existing product had to be made available every 18-months, and that put a lot of pressure on the programmers. I was there when other companies were bought so that Microsoft could get its name on a product and get into a particular segment. FrontPage is one that comes to mind. I was there when Internet Explorer first came out. It was awful! I ran Netscape at work until I got caught and was forced to change. I saw customer support go from always free to free for the first 90-days, to free for the first 2 calls, to selling annual contracts to companies. I also saw thousands of Microsoft customer support jobs in the USA go first to contract workers, and then outsourced to companies in the US, and then to companies in Canada, and finally to companies in India. However, during the time I was there, the only thing we were told to tell DR-DOS customers was that it was not a Microsoft product, and for support of DR-DOS itself, they needed to call Digital Research. While I was in Windows support, we did whatever was necessary to get Windows 3.1 to run with DR-DOS. (I didn't take calls for earlier versions of Windows, so can't say anything to that.) When I later supported Word for Windows, I got lots of calls from former WordPerfect users who had been forced to switch due to their employers. Because the early versions of WordPerfect were not WYSIWYG, and Word for Windows was/is, they were 2 totally different products. But, since the people were used to WP and its terminology, and not familiar with Word and its terminology, they hated Word. As more and more companies made the switch, a group of Word support techs were trained in WP, and Microsoft setup a special queue for former WP users to ease the transition. Was WP better? Maybe, maybe not. It was definitely different. However, it did not improve. As WP lost market share, it was sold (passed around is more like it) to other companies that really ruined it. As to what Bill Gates did for, or not for the PC, stop and look at the computers that will run Windows versus Apple's Macintosh OS. Actually, look at Apple's business practices for a moment. Except for a very few years, Apple has always been the manufacturer of the Apple and Macintosh computers, as well as the Operating System. (Sounds like a monopoly to me.) As a result, the price of those computers has remained high in comparison to a Windows-based computer, which Microsoft has never manufactured). Apple gets to brag about all the things it can do "out of the box," and yet the federal government sued Microsoft (in part) for adding free applications to its OS. Wait until Windows Vista is released - you'll really see this in action! There will be several versions available, from a bare bones-no frills version that won't have anything other than the OS itself, to the "ultimate bundle" with all the things that used to be included at no cost. Something that's often forgotten is the fact that during the 1990s when Apple fell on hard times, Microsoft bailed them out to keep the company alive. Part of the reason was because Microsoft Office for Macintosh was so popular, and they didn't want to lose that income, but even so, if Microsoft hadn't rescued Apple, there might be no Apple today. As to the lawsuits, I think some were legitimate. Some were not. However, Microsoft has a budget just for handling lawsuits and it will fight anything and everything that's thrown at it. Companies get some monetary compensation when they win, and they usually do. Governments? Well, the US Department of Justice wasted an awful lot of our taxpayer dollars during the lawsuit against Microsoft. The initial results were laughable. And what you'll see in Windows Vista will probably make you mad since you'll have to pay for some of the things that used to be free. In Europe, Microsoft is fighting a very expensive battle! A question for you... Do you really think that Microsoft should make the Windows code open source? Do you think that is going to make it possible for Microsoft to offer support when something goes wrong or some peripheral doesn't work as expected? How can the Microsoft support techs know what was modified? They can't. "Sorry, but you don't have a genuine version of Microsoft Windows and as a result, I can't help you." Then what do you do? Call the manufacturer of your printer (if that's the problem). You'll probably hear something like, "I'm sorry, but it works with Microsoft Windows, but you have a modified version and we don't support that." For what it's worth, Bill Gates is no longer the CEO of Microsoft. The guy you want to hate is Steve Balmer. He's been in charge of the business for at least 3 years. On a side note... I had to have brain surgery during the time I was working at Microsoft. Thanks to the excellent health coverage the company provided to me at no charge, I did not have to pay a penny towards the thousands and thousands of dollars charged by the doctors, hospitals, laboratories, rehabilitation center, etc. It's hard to hate anybody for taking care of you like that.
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