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nyrisa -> RE: "Nightmare at Reagan National Airport: A Security Story to End all Security Stories" (7/31/2007 3:08:06 PM)
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(Fast reply)
I would have loved to have heard the audio of this event, but that was not available. However, the video was interesting. What was particularly interesting was the part where the woman was so upset that she "spilled" the contents of the cup when she opened it to supposedly drink it. Although the TSA person is in front, and you can't see the cup itself, you can see the motion of the woman's arm as she opened the cup. If you follow the action of her arm, you can see that she lifted it, rotated her forearm toward midline, which would have upended the cup; particularly interesting are the two times she shakes the cup after upending it. Ummm hmmmm. Right.
The floor is a polished tile floor. You can see the lights reflecting on the tile. The water was spilled in the area where most people will traverse it, being the shortest route after turning the corner. Several people walk by, including an elderly woman leaning on the arm of another woman for assistance in walking. If anyone has ever worked in any type of healthcare or safety field, they know that fluid plus tile plus pedestrians equals slips/falls/injuries, which explains those yellow caution signs put up when floors are mopped or spills occur. In the hospitals where I have worked, spills were considered an emergency, due to the safety hazard to others. The main thing I find to fault in this video was that it took several minutes for the guard to block traffic over this spot for the protection of others.
The woman was directed to wipe up the spill, according to the gestures in the video. She made a few swipes at it with a tissue, but that was apparently ineffective. The employee finally moved some sort of sign on a metal post over in front of the spill, and directed foot traffic around it, as an influx of people from an arriving flight came through. Someone brought a roll of paper towels, which was given to the woman. It took about 16 paper towels to wipe up the spill, judging by the number of times she unwrapped towels from the roll, wiped, and reached for more.
I do not know what was said or done prior to this, or after this video, but I am sure events would have gone a bit more smoothly if she had not chosen to dump the water onto the floor in front of the personnel. I am constantly amazed at the stories I hear of people receiving rude treatment from police or security or transportation officials. I have done a lot of traveling, and I have received nothing but courtesy. Either I have been incredibly lucky, or perhaps I just listen to instructions, follow the rules, and know that a few minutes inconvenience is not that big of a deal in the big picture.
I think this dumped the water because she was pissed off, and now she is playing the "Mommy card" to look like a victim. I am sure her toddler would have been much happier and less traumatized if she had not behaved in the way she had, and he'd had a peaceful flight instead of a huge mess of drama. People need to realize, if you act like an asshole, you will be treated like an asshole.
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