How do I find out if there's ever been any complaints about a local mental pyche ward?

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How do I find out if there's ever been any complaints a... - 11/6/2009 6:30:33 PM

Toppingfrmbottom

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this is important because I need to know if SieraVista, in sacramento has a long track record of taking poor care of mental patience there, and if so report my findings from being there for 2 days.

RE: How do I find out if there's ever been any complain... - 11/6/2009 7:05:51 PM

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What are your concerns about them? Do you feel they are mismanaging your treatment?

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RE: How do I find out if there's ever been any complain... - 11/6/2009 7:17:35 PM

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Start here: http://www.psysolutions.com/facilities/sierravista/site/about/licensing_accreditation.php

Cali

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RE: How do I find out if there's ever been any complain... - 11/6/2009 7:17:57 PM

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quote:

ORIGINAL: Toppingfrmbottom

this is important because I need to know if SieraVista, in sacramento has a long track record of taking poor care of mental patience there, and if so report my findings from being there for 2 days.

Is it a private or state-funded facility?

If it is private, contact the hospital's company directly for concerns or complaints. If it is state funded, contact your local equivalent of the Department of Mental Health.

And, oh yes, the Joint Commission. (Surprised i managed to forget about Joint Commission!)

< Message edited by alittleevil -- 11/6/2009 7:19:51 PM >

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RE: How do I find out if there's ever been any complain... - 11/6/2009 7:19:44 PM

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In California, it doesn't matter if it's public or private. The info is on the link I gave.

Cali

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RE: How do I find out if there's ever been any complain... - 11/6/2009 7:20:36 PM

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quote:

ORIGINAL: CalifChick

In California, it doesn't matter if it's public or private. The info is on the link I gave.

Cali

Yes, thanks!

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RE: How do I find out if there's ever been any complain... - 11/6/2009 9:42:00 PM

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I had a relative that was in Sierra Vista for over a month. He was very happy with the care and felt it helped him tremendously. They also set up after-care and made sure he was set with on-going counseling before he left.

I and another family member visited often, and were impressed with the doctors and staff and the various programs.

ETA: I haven't posted here in quite some time--this was meant to be a reply to the first poster, not the last. Sorry.

< Message edited by claree -- 11/6/2009 9:43:11 PM >

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RE: How do I find out if there's ever been any complain... - 11/6/2009 9:47:26 PM

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Don't forget these are medical practitioners. If you have complaints against specific individuals who delivered your care, you can also report them directly to the state medical board. It is entirely possible licenses can be suspended or revoked if the circumstances were bad enough. If it is the facility as a whole you can reported to the state medical board as a whole entity and it can be shut down. These are not guarantees, but one potential outcome. It is one way for the damage done to add up. Private sanctions tend to never remove poor facilities and caretakers from the community. Start with your state medical licensing board and go from there. Also, don't forget before you start your filing to talk to patient advocacy groups that can help you most effectively file your complaint and assist you in filing it with multiple federal, state, and local agencies. I'm sorry your experience was so miserable. All my best! Keep at it sweetie!

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RE: How do I find out if there's ever been any complain... - 11/7/2009 7:13:08 AM

Toppingfrmbottom

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The staff were horrible about addressing patients concerns they gave me a med that made me completely unable to walk with out falling down and then when I fell right in front of them they were very casual about it, the dr wasn't even concerned it seemed to james who was visiting when this happend that I had no reflex responces and had this really duuuuuuuuuuuuuuuuuuuuh nobodies home vaccant expression, they were just very very incompitant, I felt, I fell many times because of their medication and now my lower back hurts, and they even accused me of not falling but throwing myself down on the ground in a fit, there was one lady who had some clothing dropped off for her, and then 5 hours later nobody had given them to her and she was very fragil having just come off binge drinking so she was shaking and crying an clothing would of helped her feel calmer but they kept saying we'll find it soon.

Some of the staff were even snappy if you had a concern.

I felt that they discounted a lot of patience needs and importances of needs cause we're in their hospital as mentally nuts patience so who need to be worried about what a nutso wants.

They also didn't tell me my mom and dad were there waiting to pick me up even though they knew I was in a severe panic because I didn't know where my parents were and when I asked them to see if my parents were up front* and yeah they were but I didn't know this* they said no I am to busy, and so In a complete panic I called james at work and he almost dropped everything to come get me.

They wouldn't let me have access to any of my basic stuff like my books or toys they even tried to take away the two stuffed toys I had on my persons until I paniced and started crying and howling they couldn't take my toys they were important I am scared an they're the only thing helping. So finally they agreed not to take my toys, but they wouldn't let me have my blanket because the bed had a blanket.

The beds are so small their a single, that you can't even move about them with out falling out, and I know this aint no vaation but someone should say something about a little bit better accomidations for patients.

One girl was cold so she had a very small blanket on her shoulders and they told her she had to put her small lap blanket away blankets are a fire danger, but they wouldn't give her a coat or anything so she went back to our room and cried and I took care of her covering her up with some medical scrubs so she'd have a layer of warthm.

they made no attempt to see that I culd take care of my hygien, they knew I didn't have anything upon coming in and in the past if you don't have someting and you check into a pych hospital, they're supposed to provide you a toiletry bag.

I don't want to sound like a hypocondriac, but

I just feel there's a complete sense of incompetency from this company and many long time mental health stayers have said so too. now I don't take all the complaints seriously, but if every one says it's a duck walks like a duck quacks like a duck it has to be a high chance of being a duck.

quote:

ORIGINAL: wandersalone

What are your concerns about them? Do you feel they are mismanaging your treatment?

< Message edited by Toppingfrmbottom -- 11/7/2009 7:17:09 AM >

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RE: How do I find out if there's ever been any complain... - 11/7/2009 9:16:06 AM

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When did this all occur?

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RE: How do I find out if there's ever been any complain... - 11/7/2009 12:01:08 PM

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Sounds like a pretty normal psych hospital to me. They have rules for a reason. Toys, for example...can hide sharps and drugs and such inside them. I don't understand the blanket rule but every hospital I've been at has that rule. It could have been worse. I mean, last psych hospital I was in...they wouldn't let me use the bathroom and I ended up peeing myself.

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RE: How do I find out if there's ever been any complain... - 11/7/2009 1:25:27 PM

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depending on the type of blanket, it could be torn into shreds and used as a makeshift noose in a short time frame.

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RE: How do I find out if there's ever been any complain... - 11/7/2009 4:33:13 PM

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I can tell you that what they did was normal. You aren't supposed to have anything at all because anything at all can be used in a suicide attempt and they will give you toiletries every morning but they are to be immediately given back and accounted for, the same with eating utensils. Every single item is written up and accounted for so they know you won't try to kill yourself or someone else.

While there you aren't any more special than anyone else there. You'll be treated the same way. You're there for a reason and they're making sure you get the best care possible..even if you don't think that is so.

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RE: How do I find out if there's ever been any complain... - 11/7/2009 5:02:57 PM

Toppingfrmbottom

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angel very early the 5th, and then yesterday the 6th, I was actually a willing admit but I was afraid to go so the dr placed a hold on me so I couldn't see my fears were right and bolt, but the dr there accessed me and found my panic attacks were only due to stress and I was not going to hurt myself or any one else, nor was I a danger so I got to home home yesterday the 6th and not sunday the 8th.

quote:

ORIGINAL: barelynangel

When did this all occur?

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RE: How do I find out if there's ever been any complain... - 11/7/2009 5:09:00 PM

Toppingfrmbottom

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they never tried to provide me with toiletries at all, not once. And why did they put an old woman who was a fall risk on one to one, but do nothing about me who WAS falling, I fell 5 times while at their facility because they gave me some kind of med to calm me down because I was in a panic, and didnt know what was going on or why and they wouldn't allow me to talk to any one about why I was in a panic they just said we're not here to help you,, you have to help yourself.

They still w*ouldn't give me my stuff after the dr said I could have it, they refused to even ask the dr till I asked. Their polociy is ask the dr an if he says yes then we'll give it to you but they never did.

The place caused me to have several more panic attacks than I was having at home because of james.

by the way I went there voluntarily because the stress james was causing me at home, I wasn't a threat or a danger to myself and they knew why I was checked in.

quote:

ORIGINAL: littlewonder

I can tell you that what they did was normal. You aren't supposed to have anything at all because anything at all can be used in a suicide attempt and they will give you toiletries every morning but they are to be immediately given back and accounted for, the same with eating utensils. Every single item is written up and accounted for so they know you won't try to kill yourself or someone else.

While there you aren't any more special than anyone else there. You'll be treated the same way. You're there for a reason and they're making sure you get the best care possible..even if you don't think that is so.

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RE: How do I find out if there's ever been any complain... - 11/7/2009 5:25:03 PM

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Doesn't matter if you admitted yourself voluntarily. It doesn't matter if the dr said you could have your stuff.

It's floor rules.

My daughter admitted herself once. She still had to follow all the rules. She still had to do what the floor rules were despite if the dr gave her permission or not. It's not always about you but someone else could take your stuff and hurt themselves or someone else.

It's not always about what you want.

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RE: How do I find out if there's ever been any complain... - 11/7/2009 5:27:10 PM

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quote:

ORIGINAL: Toppingfrmbottom

they just said we're not here to help you,, you have to help yourself.

Read what you wrote here. It was not a stay at the Hilton. And just because you went there voluntarily doesn't mean the duration of your stay is voluntary. If they give someone a medication that doesn't make anyone else fall down, and you fall down, can you see how they would think you were faking for attention?

If the doctor says you can have something, and doesn't chart it and doesn't tell the staff, then in effect he didn't say it. So instead of blaming the staff, next time ask your doctor to specifically tell the staff and/or call the staff member into your room so he can say it in front of you.

Cali

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RE: How do I find out if there's ever been any complain... - 11/7/2009 6:24:08 PM

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You're lucky they let you out when they did. They could have kept you longer against your will. Normally, you have to put in a 72 hour notice to leave...but you got the doctor to let you go.

I don't see where they did anything wrong. I mean, you aren't going to die if you don't get your toys. And meds effect everyone differently. You had the right to refuse them if you weren't court ordered. They were just trying to help you calm down. They had no way of knowing you would have balance issues from it.

And patients lie...so the staff can't go by your word alone as to what the doctor told you. If it wasn't put in writing, they can't do anything without risking their job.

< Message edited by dollparts85 -- 11/7/2009 6:25:44 PM >

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RE: How do I find out if there's ever been any complain... - 11/7/2009 6:41:48 PM

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The first time I did a psych rotation someone who visited a patient smuggled them in some petrol in a shampoo bottle. The patient set herself on fire. I saw her when the porters had finished putting her out, it wasn't pretty. Yeah the rules are tough but they're there for a reason.

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RE: How do I find out if there's ever been any complain... - 11/7/2009 7:09:58 PM

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We had a girl who's mother snuck her in some candy and when the staff found out, her mom was banned from the hospital. I thought it was kinda funny. She was like 75 lbs at the time and they wouldn't let her have candy. LOL I know it was so they could monitor her intake and all...but still.

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